Communication Service for the Deaf, Inc.
“Personal Information” is information that is personally identifiable to you, such as your name, address, email address or phone number, as well as other non-public information that is associated with the foregoing.
“Anonymous Information” means information not associated with or linked to your Personal Information. Anonymous Information does not permit the identification of individual persons. We may create Anonymous Information from (i) automatically gathered information or (ii) Personal Information by excluding information (such as names) that make the information personally identifiable to you.
Notification of Changes.
This Site Contains Links to Other Sites.
Vineya is not responsible for the privacy practices or the content of any other websites to which the Site links or to which link to the Site. By clicking on a link, logo or other item, or using certain services available on the Site, including the online communication services, please note that you may no longer be on the Vineya Site. To check what Internet location you are on, note the URL at the top and/or bottom of your browser. We encourage you to read the posted privacy statement of that website whenever interacting with any website.
Information We Gather.
Online Surveys and Contests.
Occasionally, Vineya conducts a User survey to collect information about our Users’ preferences. These surveys are optional and if you choose to respond, your responses will be kept anonymous unless otherwise indicated. Similarly, we may offer contests to qualifying Users in which we ask for contact and demographic information such as name, email address and mailing address. None of this information is shared with third parties, except in summary form, if at all. The demographic information that Vineya collects in the registration process and through surveys is used to help us improve Site Services to meet the needs and preferences of our Users.
This may include targeting advertising to you about Site Services. Information we gather through a contest may also be disclosed to third parties as necessary for prize fulfillment and other aspects of any contest or similar offering.
Payment Method Provider.
Vineya requires Clients to pay with Braintree. Consequently, Vineya will collect financial information in order for Braintree to perform the billing operation on behalf of the Interpreter. Any and all financial information of Users will be stored on the secure payment gateway of our Payment Method Provider. Vineya does not and will not store any financial information on its server.
Third Party Service Providers and Agents.
We use payment method providers such as Braintree to bill you for services and email marketing companies to send emails from Vineya to opt-in users. We will share your Personal Information only to the extent necessary for third parties to provide these services.
Automatically Gathered Information.
You may provide Vineya information when you interact with us through email, online chat, or otherwise. We may retain such information in order to provide you with Site Services, including for diagnosing technical issues.
How We Use and Disclose Information.
We use Personal Information for our own internal purposes including contacting you via email to inform you about updates to Site Services and providing you with information relating to e-commerce transactions that you conduct on the Site. We reserve the right to disclose your information as required by law. We do not rent or sell our Users’ Personal Information to third parties.
All communication through the Site from us is sent by email. Additionally, Vineya may market third party services to you via email. You may opt out of receiving these email communications by using the unsubscribe link in the footer of any email sent by Vineya. We do not send your email address or any other Personal Information to any advertisers or other non-Users.
Video Interpreting (VI).
VI sessions made through Vineya are confidential. Vineya does not disclose any information from these sessions and will not keep any record of the session’s content.
Vineya’s Contractors and Partners.
To the extent necessary to provide you with the services on the Site, we may provide your Personal Information to third party contractors and/or partners who work on behalf of or with Vineya to provide you with such services, to help us communicate with you or to maintain the Site.
We share the contact information of Clients to Interpreters once an assignment is awarded on our Site to enable work on the assignment to be completed. Interpreters involved in a transaction may be given full contact information of the Client, including name, company name, phone number and mailing address. Users agree not to use the disclosed information of other Users for any purpose other than providing the applicable services or resolving a dispute.
Social Media Widgets.
Vineya cooperates with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud, theft, harassment and other rights. By use of this site, you authorize us to disclose any information about you, including the content of your online communications, if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; (b) protect or defend the rights or property of CSD or third parties; (c) assist in an investigation; or (d) respond to an emergency that poses a threat to the safety of Users or other persons.
If our company or our assets related to the Site are acquired by another company, we will attempt to notify you so that you may make an informed decision about this new use of your Personal Information. See the “Notification of Changes” section above to find out how we will notify you.
We may use Anonymous Information to analyze inquiry, request and usage patterns so that we may enhance our services and the Site. We reserve the right to use and disclose Anonymous Information to third parties in our discretion.
Comments Submitted by Users.
Vineya constantly seeks to improve the quality of the services we provide and the User experience on the Site. We value your input and encourage you to help us expand and make improvements to the Site by providing us with any thoughts or comments you might have regarding our services or the operation of the Site. You can submit any comments you have to us by emailing us at firstname.lastname@example.org. If you provide this information, we will only use it to acknowledge or respond to your comments. Submitting comments via email will not cause you to receive any secondary or promotional material, unless specifically requested by you. In certain circumstances, we may ask for your permission to post your comments in marketing or promotional materials.
We will use commercially reasonable methods to keep Personal Information securely in our files and systems. Please note that with current technology, we cannot guarantee the security of your data as it travels over the Internet.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at email@example.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We do not intentionally gather Personal Information about Visitors who are under the age of 13.
Terminating Your Membership.
(Mon—Fri, 8 a.m.—5 p.m. Central Time.
For other requests, please contact us at Customer Support, or at the following address: CSD, 200 W. Cesar Chavez St Ste 650, Austin TX 78701. We will respond within 30 days in the same method as the request was received.